Frequently Asked Questions

Find answers to common questions about our safety shoes, ordering process, and services.

What is your minimum order quantity?
Our minimum order quantity (MOQ) is 200 pairs per SKU (Stock Keeping Unit). This applies to all our standard products. For custom OEM/ODM orders, the MOQ may vary depending on the specifications.
What is the lead time for orders?
Standard orders typically have a lead time of 25-35 days from order confirmation to shipment. For custom designs or larger orders, lead time may be longer. We always provide an estimated delivery date in our quotation.
Are your safety shoes CE certified?
Yes, all our safety shoes are CE EN ISO 20345:2011 certified. This European standard ensures that our products meet essential requirements for safety footwear including impact resistance, compression resistance, and other protective features.
Do you offer custom OEM/ODM services?
Yes, we offer comprehensive OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services. We can produce shoes with your brand logo, custom colors, packaging, and specifications. Sample production typically takes 7-10 days.
What payment methods do you accept?
For first-time orders, we typically require 30-50% deposit via T/T (Telegraphic Transfer) or PayPal. The balance is paid before shipment. We also accept L/C (Letter of Credit) for larger orders.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. We work with reliable freight forwarders to ensure safe and timely delivery. Shipping costs vary based on destination, order quantity, and shipping method (sea freight, air freight, or express).
Can I get samples before placing a bulk order?
Yes, we can send samples for your evaluation. Sample costs vary depending on the product. The sample cost is usually refundable when you place a bulk order. Please contact us for specific pricing.
What sizes do you offer?
We offer sizes ranging from 35 to 48 (European sizing). Size charts are available for each product. We can also accommodate special size requirements upon request.
How do I care for my safety shoes?
Regular cleaning and proper care will extend the life of your safety shoes. Clean with a damp cloth, avoid harsh chemicals, and air dry. Check soles regularly for wear. Replace when protective features are compromised.
What is your return policy?
We accept returns for defective products within 7 days of receipt. Please inspect your order upon arrival and contact us immediately if there are any quality issues. Custom OEM orders are non-returnable unless defective.

Still have questions?

Our team is here to help. Contact us and we will get back to you within 24 hours.